h7bd Privacy Policy: How We Handle Your Information
h7bd collects and uses your information only to operate your wallet, process transactions through Nagad and Bank Transfer, and keep your account secure. Access to our platform depends on your local law and eligible regions — this policy explains exactly what we collect, why we collect it, and what choices you have.
Account data protection
Nagad and Bank Transfer transaction records
Your right to review and correct
Contact route for data questions
POLICY SCOPE DETAILS
What This Policy Covers at h7bd
When you open an account with us, we collect the information you provide during registration — your name, contact details, and payment method identifiers such as your Nagad mobile number or Bank Transfer account reference. We also collect records of transactions you initiate through your account wallet, along with device and session data generated when you browse the lobby or access support. We use this information to verify your identity, process deposits and withdrawals, respond to account queries, and meet any reporting obligations that apply in your eligible region. We do not sell your personal data to third parties. Data shared with payment processors — including Nagad and Bank Transfer — is limited to what those processors need to complete your transaction. We retain account records for as long as your account remains active and for any period required by applicable law in your jurisdiction. If you close your account, we will retain only the records we are legally required to keep. This policy applies to all account holders whose access is permitted under local law and eligible region rules. By using our platform, you acknowledge that your data is handled as described here.
Nagad
Transaction identifiers linked to your Nagad mobile number are shared only with Nagad's payment processor to complete your deposit or withdrawal.
Bank Transfer
Bank Transfer reference details are passed to the relevant financial institution solely to process the transaction you authorise from your account wallet.
Account Wallet
Your wallet balance history and transaction log are stored in your account and visible to you at any time from the account section.
Device Data
Session and device data — browser type, IP address, login timestamps — are collected to detect unusual access and keep your account secure.
INSIDE VS OUTSIDE
Where This Policy Applies and Where It Does Not
This policy covers data we collect and process directly through your h7bd account. It does not extend to third-party services you reach from our platform, including external payment processors or game content studios. Understanding the boundary helps you know who to contact when a question arises.
Account Access
Login credentials, session tokens and account activity logs are fully within this policy. We control how this data is stored, who can view it and how long it is kept.
Transactions
Deposit and withdrawal records initiated through your wallet are covered here. Once a transaction reaches Nagad or Bank Transfer, their own privacy terms apply to that leg of the process.
Site Content
Game lobby data — which titles you opened, session duration — is collected by us and covered by this policy. Game outcome data processed inside a studio's engine is outside our direct control.
Third-Party Services
Links or integrations that take you away from h7bd are not covered. Check the privacy policy of any external service before sharing personal information there.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
You have concrete actions available to you regarding the personal data we hold. From your signed-in account area, you can review the transaction history and contact details currently on file. If any detail is incorrect — a phone number linked to your Nagad wallet, a Bank Transfer reference, or a name spelling — you can submit a correction request through our support route and we will update the record after verifying your identity. You can also ask us what categories of data we hold about you, and we will respond through the same support channel. If you want to close your account and understand what data we are required to retain, raise that request with support and we will walk you through the process. Eligibility to exercise these rights may depend on the laws of your region — we will tell you if a local restriction applies to your specific request.
Review Your Records
Open the account section after logging in to see your current contact details, wallet history and transaction log without contacting support.
Correct Account Details
Submit a correction request via our support route. We verify your identity first, then update the record — typically your Nagad number, Bank Transfer reference or registered name.
Ask What We Hold
Send a data inquiry through the support channel and we will describe the categories of personal data linked to your account and how each is used.
Request Account Closure
Contact support to start the closure process. We will confirm which records we are legally required to keep and for how long before proceeding.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about how your data is handled, or you want to exercise any of the rights described in this policy, use one of the contact routes below. We respond through the same channel you use to reach us. Please include your registered account identifier so we can locate your record without delay.
Live Chat
Open the chat widget from any page while signed in to your account. Describe your data question and our team will respond directly in the chat thread.
Email Support
Send your privacy or data request to our published support email address. Include your account username or registered contact number so we can match your record.
Account Help Centre
The Help Centre in your account area contains published answers to common data and privacy questions. Check there first — many requests can be resolved without waiting for a reply.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply standard security measures to the data stored in your account, including encrypted connections when you log in or initiate a transaction. Here is how we handle the four areas that matter most to account holders.
Cookies and Session Data
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. We do not use cookies to build advertising profiles or share browsing data with ad networks.
Account Security
Login attempts, device changes and unusual session patterns are monitored. If we detect something unexpected on your account, we may ask you to re-verify before allowing access to your wallet.
Data Retention
Active account data is kept for as long as your account is open. After closure, we retain only what applicable law in your eligible region requires us to keep, and no longer.
Policy Changes
If we update this policy in a material way, we will post a notice in your account area before the change takes effect. Continued use of the platform after that date means you have seen the updated terms.
COMMON DATA QUESTIONS
Privacy Policy Questions Answered
These are the questions we receive most often about how h7bd handles personal data. If your question is not here, reach us through the support routes listed above.
What personal data does h7bd collect when I open an account?
We collect the details you enter during registration — your name, contact number, and payment identifiers such as your Nagad mobile number or Bank Transfer account reference. We also collect device and session data each time you log in or use the lobby.
Is my Nagad or Bank Transfer information shared with anyone?
Only with the payment processor needed to complete your transaction. Your Nagad number goes to Nagad's processor; your Bank Transfer details go to the relevant bank. We do not share payment identifiers with any other third party or use them for marketing.
How do I see what data h7bd holds about me?
Log in and open the account section — your transaction history and registered contact details are visible there. For a broader summary of all data categories we hold, send a request through live chat or email support with your account username.
Can I correct a wrong detail on my account?
Yes. Contact support through live chat or email, describe the correction needed, and we will verify your identity before updating the record. Common corrections include a Nagad number change, a Bank Transfer reference update, or a name spelling fix.
How long does h7bd keep my data after I close my account?
Once your account is closed, we delete data we are not required to keep. Records that applicable law in your eligible region requires us to retain — such as transaction logs — are kept only for the legally mandated period and then removed.
Does access to h7bd and this policy depend on where I am?
Yes. Access to our platform and the rights available to you under this policy depend on your local law and eligible region. If a specific right or data request is restricted by the laws of your jurisdiction, we will explain that when you contact us.
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