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Your h7bd account wallet connects directly to Nagad and Bank Transfer so you can move funds without leaving the platform. Every deposit and withdrawal is recorded in your account history the moment it is processed — check the balance panel after each transaction to confirm.
When you are ready to add money to your account, the deposit counter is inside the wallet section of your account dashboard. We support Nagad and Bank Transfer as the two confirmed rails for Bangladesh. Open the deposit screen, pick your preferred method, and follow the fields shown — the amounts, reference codes and confirmation steps are all displayed within the flow itself. Do not close the screen mid-transfer; wait for the confirmation message before navigating away.
From your account dashboard, tap the wallet icon or select the deposit option in the account menu.
Select the method that matches your wallet or bank account. The fields shown will change depending on which route you pick.
Type the amount within the range displayed on screen, then follow any verification step the method requires before submitting.
Once processed, your account balance updates. If it does not update promptly, keep the reference code and contact support through the account area.
Withdrawals from your h7bd balance go back to the same Nagad wallet or Bank Transfer account linked during setup. The withdrawal screen is in the same wallet section as deposits — open it, choose a payout method, and enter the amount you want to move out. The screen will display any minimum or maximum amounts that apply to your account at that time; we do not publish fixed limits here because they can vary by account status.
Go to the wallet section of your account and select withdrawal. The available methods shown will reflect what is active on your account.
Choose Nagad or Bank Transfer. The details you entered when setting up your account will pre-fill; confirm they are still accurate.
Type your requested amount within the range shown on screen. Any applicable conditions are displayed before you confirm the request.
After submitting, note the reference number displayed. This is the number to quote if you need to raise a query with the support team.
Some account actions — particularly first withdrawals or changes to your linked wallet — will prompt a verification step inside your account area. We do not require a fixed document set from every account; the fields and instructions shown in your account dashboard tell you exactly what is needed at that stage. If your account area shows a verification prompt, follow only the steps listed there. Do not send documents or wallet details through any channel other than the one your account area directs you to.
Only the verification steps shown inside your account area apply to your profile. Do not rely on instructions from outside sources or unofficial channels.
The Nagad or Bank Transfer details you use must belong to the same person as the account. Mismatched details will stall a withdrawal request.
If the account area asks you to confirm wallet ownership or personal details, have the relevant information ready before starting the verification step.
If a verification screen shows something unclear, raise it through the in-account support route rather than guessing. The team will confirm what the step requires.
We have configured two payment routes for Bangladesh account holders. Nagad works directly from your mobile wallet — no bank card needed. Bank Transfer covers accounts where you prefer to move funds from a local bank account into your h7bd balance. Both routes appear inside the wallet section of your account dashboard. If one method is temporarily unavailable, the screen will show the alternative.
Mobile wallet deposit and withdrawal. Linked at account setup; the wallet number must match the account holder.
Local bank account route for deposits and withdrawals. Bank details are verified against the account holder name.
After every deposit or withdrawal, two records exist: the transaction in your Nagad app or bank statement, and the matching entry in your h7bd account history. When you need to reconcile a transfer or raise a query, comparing both records side by side gives you the fastest resolution. The account history panel is inside your account dashboard and lists each transaction with a reference code, an amount and a status label.
Every transaction in your account history carries a unique reference code. Copy or screenshot this code immediately after submitting a deposit or withdrawal request — it is your primary evidence when querying any discrepancy.
Account history entries show a status: pending, processing or completed. A pending status means the transfer is in the queue; completed means funds have moved. If a status stays on pending longer than the screen indicates, contact support with the reference code.
Open your account dashboard and navigate to the history or transactions tab. Each entry lists the date, method used, amount and current status. Filter by date range if you need to locate an older record.
Save a screenshot of your Nagad transaction or bank transfer confirmation alongside the h7bd account history entry for the same amount. This pairing resolves most support queries without needing further documentation.
Your account security starts with the connection itself. We ask that you always verify the domain in your browser bar matches h7bd before entering any account credentials or wallet details. Beyond the domain check, four practical safeguards cover the stages of your banking activity — from linking a payment method to raising a support query. None of these steps involve sharing passwords or wallet PINs outside the platform.
Before any login or payment action, confirm the URL reads h7bd. Phishing attempts often use near-identical domain names. This single habit blocks the most common account-compromise route for online wallet users in Bangladesh.
We verify that the Nagad or Bank Transfer account linked to your profile belongs to the same person. This step protects both parties: it prevents unauthorised withdrawals and ensures your funds return to you specifically, not to a third-party account.
When your account area requests a wallet ownership check, complete it using only the fields shown in your dashboard. Do not share wallet account numbers or transfer PINs via chat, email or phone calls — we never ask for them through those channels.
All banking queries — delayed transactions, verification questions, account access issues — go through the support route inside your account area. Using that route creates a logged record of your query with the reference details attached, which speeds up any investigation.
The questions below cover the account banking situations we hear about most from Bangladesh account holders — from first deposits to delayed transactions. If your situation is not covered here, the support route in your account area is open for direct queries. Always have your transaction reference code ready before contacting the team.
We support Nagad and Bank Transfer for Bangladesh account holders. Both appear in the wallet section of your dashboard. The method you see depends on your account status and current availability in your eligible region.
Your balance panel updates once the deposit is processed. Check the account history tab for a completed status entry matching your deposit amount. If the status stays on pending, use the in-account support route with your reference code.
Withdrawals go to the payment method linked to your account profile. If you need to update a wallet number, follow the steps shown in your account settings area. The new details will need to match the account holder name before a withdrawal can proceed.
First, check the status label in your h7bd account history. If it shows completed but your Nagad app has not updated, check your Nagad transaction history directly. If neither confirms receipt, contact support through the account area with the withdrawal reference code.
Verification steps appear when the account needs to confirm wallet ownership or account-holder identity. Follow only the fields shown in your account dashboard. The step is there to make sure funds go to the correct person and account.
The minimum and maximum amounts for each transaction are displayed on screen when you open the deposit or withdrawal flow. We do not publish fixed amounts here because they can vary by method and account status — check the figures shown in your account at the time.